Vitaltherme & Sauna

Quick search FAQ:

  • Swimwear

    Is there a swimwear shop?

     

    In the lobby of the Thermen & Badewelt Euskirchen, there is the swimwear shop Kaulberg, offering a wide range of swimwear for the entire family. In addition, you can buy towels, bathrobes, flip-flops, and water wings. 

     

     

    Opening hours of Kaulberg Badeshop:

     

    - Mon.-Fri.: 10:00 a.m. - 19:00 p.m. 

    - Sat./Sun./bank holidays: 9:30 a.m. - 19:00 p.m.

  • Payment

    How do I pay at Thermen & Badewelt Euskirchen? 

     

    After having paid the entrance fee at the desk, you can spend your time at the Thermen & Badewelt Euskirchen without using cash (going to the restaurant, transfer from one area to the other, renewals, etc.). All expenses will be entered in your transponder and settled at the desk when you leave the Thermen & Badewelt Euskirchen. If your transponder has been lost, you will incur an amount of € 45. If the transponder is found, the full amount will be reimbursed.

     

     

    What are the options for payment?

     

    - Cash payment

    - EC card

    - Credit card (VISA, MasterCard, DINERS)

    - ThermenCard

    - Thermen & Badewelt Euskirchen vouchers

     

    Please note that vouchers issued by THERME ERDING, THERME Bad Wörishofen, THERMEN & BADEWELT SINSHEIM and BADEPARADIES SCHWARZWALD cannot be redeemed at our thermal spa.

  • Electric vehicles

    Are charging points for electric vehicles provided?

     

    On our parking place all owners of an electric car can find an electric charging point of the e-regio. Guests of the Thermen & Badewelt Euskirchen may charge their vehicle free of cost.

     

    Ranges of applications: 

     

    - Charge cards are obtained at the reception desk or you can use your personal e-regio card

    - Connect the vehicle with the power column

    - Charging is only possible, if the vehicle is locked

    - Removal of the charging cable is only possible, if the vehicle is open

  • Lost properties

    How do I reach the lost property office?

     

    If you have lost something, please call +49 2251 - 1485 0 or send an email to fundsachen(at)badewelt-euskirchen.de. In order to be able to process your enquiry, we need the following information:

     

    - exact date of loss

    - precise description of the lost items (colour, size, other distinctive features)

    - Name

    - Telephone number

  • Birthdays

    Is admission free on birthdays?

     

    Against presentation of their identity card, birthday-“children“ (whether young or old) will get a small surprise at entering the Thermen & Badewelt Euskirchen. 

  • Groups

    Is there a group discount?


    Groups from 20 persons receive a discount of 10% on all standard rates (1.5 h | day tickets) as well as free entrance for the bus driver including a voucher for a meal and a free drink. We kindly ask for timely announcement (at least 3 days in advance).

     

    Detailed information as well as the registration form is found here.

  • Vouchers

    How can I acquire vouchers of the Thermen & Badewelt Euskirchen?

     

    Entrance tickets and vouchers can be ordered via our online shop or be bought directly in the entrance hall at our cash points. Orders by telephone are not possible. 

     

    Available are:

     

    - Entrance tickets for the Palmenparadies and the Vitaltherme & Sauna.

    - Vouchers are available at values of 10 €, 25 €, 44 €, 50 € and 100 €.

    - Vouchers for beauty and massage applications are available at amounts of 29 €, 37 €, 51 €, 67 €, 73 €, 96 € and 102 €.

     

    Please observe that vouchers for the Thermen & Badewelt Euskirchen cannot be redeemed in any of our partner spas.

     

     

    When will I receive the voucher ordered in the online shop?

     

    Within a few minutes you will receive an E-mail containing the order confirmation together with the invoice. Print@Home vouchers are received within 30 minutes in a separate mail. Please also check your spam folder. If you do not have received an E-mail, please contact us under 02251-14850 or write an E-mail to shop@badewelt-euskirchen.de. In order to be able to guarantee correct display of the generated voucher, we recommend you to use Adobe Reader.

     

    In case of vouchers sent by post, delivery in Germany takes place within 5 – 7 days, at deliveries abroad within 7 – 10 days after receipt of payment. 

     

     

    How long do the vouchers remain valid?

     

    Our vouchers remain valid for the legally prescribed period of 3 years from the date of issue. 

  • Children

    Why is access to the Palmenparadies and the Vitaltherme & Sauna permitted only to persons form the age of 16?

     

    Admission to the Palmenparadies and the Vitaltherme & Sauna is only permitted from the age of 16. On Family Saturdays (09:00 a.m. - 06:00 p.m.), also children and young people of less than 16 years of age are admitted to the Palmenparadies. Small children of up to and including 3 years of age may visit the Palmenparadies and the Schwimmbad daily free of charge.

     

    This rule applies regardless whether the children or youths are accompanied by a parent or not. The reason for this is that we want to create areas where the needs of our guests are satisfied in the best possible manner. The Palmenparadies and the Vitaltherme & Sauna are intended to be quiet and relaxing recreational areas. In the Schwimmbad, however, children may romp about to their hearts' content without disturbing anyone or being disturbed. Experience, and in particular our guests' feedback, shows that if many children are visiting the Palmenparadies and the Vitaltherme & Sauna at the same time, the desired peace and quiet cannot be achieved. The shining eyes of children after a visit, however, confirm us in our basic concept of operating three different sections.

     

    Please note that you may be requested to present an ID card for children/young people as a proof of age.

     

     

    From which age do children have to pay the entrance fee?

     

    Children from the age of 4 pay the same price as adults at the Thermen & Badewelt Euskirchen.

  • Long sauna nights (no bathing clothes admitted*)

    What do I have to consider at the long sauna night?

     

    Each Friday 1st & 3rd Friday of the month a long sauna night takes place in the Palmenparadies and the Vitaltherme & Sauna. On these days a lovingly composed special programme with alternating subjects will enchant you until 12 o’clock in the night. Look forward to exciting special infusions, live music and other breathtaking show segments.

     

    Please observe that wearing of bathing clothes is not allowed during these days from 6:00 p.m. in the Palmenparadies and in the Vitaltherme & Sauna. Except your stays in the sauna or in the water you should always wear a towel or a bathrobe. Guest of the Palmenparadies leaving this area after 6.30 p.m. will automatically be charged the rate of the Vitaltherme & Sauna (6.00 €).

     

    Further information on future events is found here.

  • Massages & beauty treatments

    Is it necessary to make an appointment for massage or beauty treatments?

     

    For a relaxed stay we recommend you to book your desired date in advance by telephone. You can call our Massage Perle from 11:00 a.m. – 6:00 p.m. under 02251 – 1485 350.

     

    Please note that the extensive offer of the Massage Perle can only be used in connection with the entrance fee for the Vitaltherme & Sauna (textile-free / from the age of 16). The entrance fee is not excluded in the price for the treatments.

  • People with disabilities

    Is the Thermen & Badewelt Euskirchen equipped to cater for the needs of people with disabilities?

     

    The Thermen & Badewelt Euskirchen has wide passageways, spacious changing cubicles, and showers accessible for wheelchairs. Persons with a mobility handicap or in wheelchairs can easily pass through the Palmenparadies and the Vitaltherme & Sauna. Please note that currently there is only one pool lift installed in the Schwimmbad. If nevertheless you should encounter any obstacles, the guest services staff will of course be happy to assist you. 

     

     

    Is there a discount for persons with disabilities?

     

    Guests carrying a disabled pass marked "B" may be accompanied by one person (of at least 18 years of age) free of charge. 

  • Parking

    Are there enough parking spaces available?

     

    We offer many free parking spaces to our guests. The use of our parking places shall in principle only be allowed for our guests. Illegally parked vehicles will, if necessary, be removed at the owner’s expense. On all parking places of the Thermen & Badewelt Euskirchen German Road Traffic Regulations shall be applicable.

  • Smoking

    Are there designated smoking areas?

     

    Yes, there are. Both, the Palmenparadies and the Vitaltherme & Sauna, have a smoking lounge.

     

    Please note that smoking is only permitted in the designated areas.

  • Sauna

    Is the entire sauna area textile-free?

     

    Wearing of swimwear is not allowed in the saunas and pools. Except your stays in the sauna or in the water you should always wear a towel or a bathrobe. In the gastronomy area wearing of a bathrobe or similar is mandatory. 

     

     

    At what times infusions and treatments are taking place?

     

    Several times an hour relaxing infusions and wellness treatments are taking place. The current infusion and action programme is found here.

  • Food & drinks

    Is there a restaurant?

     

    Both, the Palmenparadies and the Vitaltherme & Sauna, have a restaurant with a wide variety of cold and warm dishes.

     

    Please note that for reasons of hygiene, it is not permitted to bring your own food and drinks. Moreover, food and drinks from the restaurant may only be consumed in the designated restaurant areas, on the terraces, in the outside areas, or in the bar areas. 

  • Temperatures

    What is the temperature like in the Thermen &Badewelt Euskirchen? 

     

    The average ambient temperature in the Palmenparadies and the Vitaltherme & Sauna is 34° C. 

     

     

    What is the water temperature?

     

    - Big lagoon in the Palmenparadies: approx. 33 °C

    - Quellen der Gesundheit: approx. 33 °C

    - Blue Lagoon in the Vitaltherme & Sauna: approx. 33 °C

    - Calla calyx shower: approx. 20 °C

    - Plunge pool: approx. 19 °C

    - Crystal water pool: approx. 24 °C

    - Relax-pool: approx. 33 °C

    - Swimming pool: approx. 28 °C

    - Learning pool: approx. 28 °C

    - Children’s pool: approx. 33 °C

     

     

    What is the temperature in the saunas?

     

    - Apollon-Sauna: approx. 90 °C

    - Holzstadl: approx. 90 °C

    - Alhambra: approx. 80 °C

    - Keltenthron: approx. 80 °C

    - Koi-Sauna: approx. 80 °C

    - Meditations-Sauna: approx. 75 °C

    - Taj Mahal: approx. 70 °C

    - Tropen-Sauna: approx. 70 °C

    - Wiener Kaffeehaus: approx. 70 °C

    - Kino-Sauna: approx. 60 °C

    - Steam bath Auennebel (textile free) in the Vitaltherme & Sauna: approx. 45 °C

    - Steam bath Eifel-Nebel (textile) in the Palmenparadies: approx. 45 °C 

  • ThermenCard

    What is a ThermenCard?

     

    The ThermenCard is a charge card which can be bought at our desks and will soon also be available at the online shop of Thermen & Badewelt Euskirchen:  

     

    - Bronze: Value € 250. You pay only € 237.50, saving 5%.  

    - Silber: Value €500. You pay only € 450, saving 10 %.

    - Gold: Value € 1000. You pay only € 875, saving 12.5 %. 

     

    Additional advantages, among others:  

     

    - Transferable to friends or family members

    - Admission fees, massage and beauty applications, and all food and drinks consumed can be directly debited to the card.

    - Unlimited period of validity

    - Rechargeable (with the same amount as the card value)

     

    Please note that a deposit of € 10 will be incurred upon acquisition of the ThermenCard.

  • Towel and bathrobe rental

    Is it possible to rent towels and bathrobes on site?

     

    Bath towels, cozy blankets, bath robes as well as sauna kilts for women and men can be rented at the desks for your stay against payment of a fee.

     

    - Bath towels: € 2 per day plus € 20 deposit

    - Cozy blankets: € 4 per day plus € 30 deposit

    - Sauna kilt: € 3 per day plus € 30 deposit

    - Bath robes: € 5 per day plus € 40 deposit

  • Valuables

    Are there any safe-deposit boxes available?

     

    Safe-deposit boxes are located at the entrance to the changing areas. You will need a € 1 coin.