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Revocation instructions | Therme Euskirchen

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to them)

REVOCATION INSTRUCTION

Right of withdrawal

Unless the service is a daily service, you have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and that the goods are delivered uniformly.

In order to exercise your right of cancellation, you must inform us (Thermen & Badewelt Euskirchen GmbH, Thermenallee 1, 53879 Euskirchen, telephone number: 02251-1485-0, fax number: 02251-1485-485, e-mail address: shop@badewelt-euskirchen.de) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract. You may use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Bookings linked to the day

Your possibilities of withdrawing from the contract are governed by the statutory provisions. You have the possibility to change your booking until 10 pm the day before your planned visit.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back).

  • Thermen & Badewelt Euskirchen GmbH, Thermenallee 1, 53879 Euskirchen, telephone number: 02251-1485-0, fax number: 02251-1485-485, e-mail address: shop@badewelt-euskirchen.de :
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/ received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of paper notification)
  • Date

(*) Delete as applicable.