Rebooking of day-related services
How can I rebook my online-ticket?
You are welcome to change your booking until the originally booked date. Please proceed as follows:
- Click on the rebooking link below.
- Proceed a new booking.
- Now enter your existing ticket codes and the date of issue in the fields provided in the shopping basket.
- You will find your ticket codes as a PDF attachment in your booking confirmation. Open your tickets and use the ticket code to the right of the displayed QR code.
- The value of your original order will be offset against the value of your new booking.
- If the value of your previous booking exceeds the value of your current booking, you will receive a residual value voucher by e-mail afterwards. Otherwise the price difference will be charged subsequently.
- Now complete the order process as usual.
Please note that a rebooking is only possible up to the originally booked date.
You can't decide on a new date yet? No problem - alternatively, you can convert your ticket into a value voucher in just a few steps, which you can then redeem flexibly with us within 3 years. Here you can convert your ticket into a value voucher.
If you have any further questions, please send us an e-mail at firstname.lastname@example.org. Our team is working at full speed to answer you as soon as possible. However, we ask for a little patience in advance.