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Cancellation instruction

In the case of reservations made via our online shop, you are not entitled to a right of revocation in accordance with § 312g para. 2 p. 1 no. 9 BGB (German Civil Code).

In the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, you do not have a right of revocation in accordance with § 312g para. 2 no. 3 BGB if the seal has been removed after delivery.

For all other orders placed via our online shop, you have the following right of revocation if you are a consumer:

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of cancellation, you must inform us (Thermen und Badewelt Euskirchen GmbH, Thermenallee 1, D-53879 Euskirchen, telephone: +49 (0)2251/1485-0, fax: +49 (0)2251/1485-485, e-mail: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods immediately and in any case no later than fourteen (14) days from the day on which you notify us of the cancellation of this contract to

Thermen und Badewelt Euskirchen GmbH,Thermenallee 1,D-53879 Euskirchen

or to hand it over. The deadline is met if you send the goods before the expiry of the cancellation period of fourteen (14) days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.



In the event that you exercise your right of withdrawal, you shall bear the direct costs of returning the goods if the goods delivered correspond to those ordered.

A sample cancellation form, which you can use but do not have to, can be found here:



Thermen and Badewelt Euskirchen GmbH
Thermenallee 1
D-53879 Euskirchen


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):




Ordered on (*)/received on (*): _______________________________________________

Name of consumer(s): _______________________________________________

Address of consumer(s): _______________________________________________

Signature of the consumer(s)

(only in case of paper communication)
Date: _________________________________

(*) Delete where inapplicable.