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Data Privacy | Therme Euskirchen

Content

1) Contact details of the controller
2) Contact details of the data protection officer
3) Scope of application
4) Your rights as data subject
5) General information on the collection of personal data and the nature and purpose of their use
6) General information on recipients or categories of recipients of personal data
7) General information on the duration of storage of personal data
8) Data processing on this website

a. Collection of general information when visiting our website
b. Cookies
c. Registration on our website
d. Newsletter
e. Contact form
f. Online Shop
g. Applying for a Thermencard
h. Use of Google Analytics
i. Use of Google Maps
j. Use of the Google Tag Manager
k. Embedded Youtube videos
l. Google AdWords
m. Use of Google Remarketing
n. Use of the Facbook pixel
o. Chat function of Userlike

9) Use of Social Plugins

Facebook social plugin
Instagram Social Plugin
YouTube social plugin
Walls.io Social Plugin
10) SSL encryption
11) Changes to this privacy policy

1) Contact details of the controller

The responsible body within the meaning of the data protection laws, in particular the EU data protection basic regulation (DSGVO), is
Thermen & Bathing World Euskirchen GmbH
Thermal avenue 1
53879 Euskirchen
Phone +49 2251/1485 0
e-mail: info@badewelt-euskirchen.de

2) Contact details of the data protection officer

You can reach our data protection officer at: datenschutz@badewelt-euskirchen.de

3) Scope of application

This privacy policy applies to the websites https://www.badewelt-euskirchen.de/ , https://www.badewelt-euskirchen.de/vitaltherme-sauna/, https://www.badewelt-uskirchen.de/palmenparadies/, https://www.badewelt-euskirchen.de/sportbad/, https://www.badewelt-euskirchen.de/shop/ and https://www.badewelt-euskirchen.de/myparadise/

4) Your rights as data subject

You can exercise the following rights at any time by contacting our data protection officer:

Information about your data stored with us and its processing (Art. 15 DSGVO),
Correcting incorrect personal data (Art. 16 DSGVO),
Deletion of your data stored with us (Art. 17 DSGVO),
Restriction of data processing, provided that we are not yet allowed to delete your data due to legal obligations (Art. 18 DSGVO),
opposition to the processing of your data by us (Art. 21 DSGVO) and
Data transferability, if you have consented to data processing or have concluded a contract with us (Art. 20 DSGVO).
If you have given us your consent, you can revoke it at any time with effect for the future.

You may at any time submit a complaint to a supervisory authority, e.g. to the competent supervisory authority of the federal state of your residence or to the authority responsible for us as the responsible body.

A list of the supervisory authorities (for the non-public sector) with their addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

5) General information on the collection of personal data and the nature and purpose of their use

We collect and process the following personal data about you:

inventory data
Contact details
Social Media Identifiers
Online identifiers
We process your personal data for the following purposes:

Contract processing
Contact
Advertising
Quality assurance
Statistics
The processing of your data is carried out on the following legal basis:

Your consent, Art. 6 para. 1 lit. a) DSGVO
For the execution of a contract with you, Art. 6 para. 1 lit. b) DSGVO
Legitimate interests, Art. 6 para. 1 lit. f) DSGVO
When processing your data, we pursue the following legitimate interests:

Improvement of our offer
Protection against misuse
Statistics
Collection of usage data

In order to ensure a high level of security and optimal use of our channels and to optimize their availability, we store selected usage data of visitors when they access the channels. There is no evaluation of this usage data to create personal usage profiles.

Usage data includes among other things:

Unique IDs such as a cookie placed on your computer, mobile device or device IDs
Internet Protocol ("IP") address and data derived from your IP address, such as your geographic location
Information about your devices, such as information contained in HTTP headers (defined below) or other Internet Transfer Protocol signals, browser or device type and version, operating system, user agent identifiers and information about the presence or use of "apps" on your mobile devices, screen resolution and your preferred language
Behavioural data on your use of the channels, such as web pages clicked on, websites and content areas visited, and the date and time of activities
The web search you used for localization and navigation to the channels
Occasionally, we may link usage data with personal data, such as an exact geographic location with your name. If we do link usage data to personal information, we treat the linked data as personal information.

6) General information about recipients or categories of recipients of Personal Information

When processing your data, we work together with the following service providers who have access to your data:

Web hosting provider
social media platform provider
Advertising networks (for advertisements)
Provider of web analysis tools

7) General information on the duration of storage of personal data

We store your data,

if you have consented to the processing, at most until you revoke your consent,
if we need the data for the execution of a contract, at most for as long as the contractual relationship with you exists or statutory retention periods are in effect,
if we use the data on the basis of a legitimate interest, at most for as long as your interest in deletion or anonymization does not outweigh the data.
The data stored with us will be deleted as soon as you revoke any consent you may have given or if the data are no longer required for their intended purpose and there are no legitimate interests or legal obligations to retain them to prevent deletion.

If the data are not deleted because they are required for other and legally permissible purposes, their processing is restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to user data that must be retained for commercial or tax law reasons.
In accordance with legal requirements, data is stored for 6 years in accordance with § 257 Paragraph 1 HGB (e.g. commercial letters, booking vouchers, etc.) and for 10 years in accordance with § 147 Paragraph 1 AO (e.g. commercial and business letters, tax-relevant documents).

8) Data processing on this website

a) Collection of general information when visiting our website

the nature and purpose of the processing:
When you access our website, i.e. when you do not register or otherwise submit information, information of a general nature is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider, your IP address and similar. This is exclusively information which does not allow any conclusions to be drawn about your person.

It is processed in particular for the following purposes:

Ensuring a trouble-free connection of the website,
Ensuring a smooth use of our website,
Evaluation of system security and stability and
for other administrative purposes.
We do not use your data to draw conclusions about your person. Information of this kind is statistically evaluated by us, if necessary, in order to optimise our Internet presence and the technology behind it.

Legal basis:
Processing is carried out in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of our justified interest in improving the stability and functionality of our website.

Recipient:
Recipients of the data may be technical service providers who act as contract processors for the operation and maintenance of our website.

Storage period:
The data is deleted as soon as it is no longer required for the purpose of collection. This is generally the case for the data used to provide the website, when the respective session has ended.

Provision prescribed or necessary:
The provision of the above-mentioned personal data is not required by law or contract. Without the IP address, however, the service and functionality of our website cannot be guaranteed. In addition, individual services may not be available or may be restricted. For this reason an objection is excluded.

(b) cookies

On the basis of your consent within the cookie notice, our website also uses so-called cookies, which are described in more detail below. A cookie is a text file with an identification number which, when you use the website, is transmitted to the user's computer together with the other data actually requested and stored there. The file is kept there for later access and serves to authenticate the user.

Since cookies are only simple files and not executable programs, they do not pose any danger to the computer. Cookies contain no directly personal data, so that the protection of your privacy is guaranteed. Depending on the setting of your internet browser, it will automatically accept cookies. However, this setting can be changed and the storage of cookies deactivated or set in such a way that you are informed as soon as a cookie is set.

If you deactivate the use of cookies, however, some functions of the website may not be available or may only be available to a limited extent. You can delete individual cookies or the entire cookie inventory via your browser settings. You will also receive information and instructions on how to delete these cookies or how to block their storage in advance. Depending on the provider of your browser, you will find the necessary information under the following links:

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen 
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies 
Google Chrome: https://support.google.com/accounts/answer/61416?hl=de 
Opera: http://www.opera.com/de/help 
Safari: https://support.apple.com/kb/PH17191?locale=de_DE&viewlocale=de_DE 

c) Registration on our website

the nature and purpose of the processing:
When registering to use our personalized services, some personal data is collected, such as name, address, contact and communication data (e.g. telephone number and e-mail address). If you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option of changing or deleting the data provided during registration at any time if necessary. Of course, we will also provide you with information about the personal data we have stored about you at any time.

Legal basis:
The processing of the data entered during registration is based on the consent of the user (Art. 6 para. 1 lit. a DSGVO).

Recipient:
Recipients of the data may be technical service providers who act as contract processors for the operation and maintenance of our website.

Storage period:
Data will only be processed in this context as long as the corresponding consent has been obtained. Thereafter, they will be deleted, provided that there are no legal storage obligations to the contrary. To contact us in this context, please use the contact data given at the end of this data protection declaration.

Provision prescribed or necessary:
The provision of your personal data is voluntary, solely based on your consent. Without the provision of your personal data, we cannot grant you access to our offered contents and services.

d) Newsletter

Type and purpose of processing:Your data will only be used to send you the subscribed newsletter by e-mail. Your name is entered in order to address you personally in the newsletter and, if necessary, to identify you if you wish to exercise your rights as a person affected.
To receive the newsletter, it is sufficient to enter your e-mail address. If you register to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers can also be informed by e-mail about circumstances relevant to the service or registration (e.g. changes to the newsletter offer or technical conditions).
For an effective registration we need a valid e-mail address. In order to verify that a registration is actually made by the owner of an e-mail address, we use the "double opt-in" procedure. For this purpose we log the ordering of the newsletter, the sending of a confirmation mail and the receipt of the hereby requested answer. Further data is not collected. The data will be used exclusively for sending the newsletter and will not be passed on to third parties.

Legal basis:
On the basis of your expressly given consent (Art. 6 para. 1 lit. a DSGVO), we will send you our newsletter or comparable information regularly by e-mail to your specified e-mail address.
You can revoke your consent to the storage of your personal data and its use for sending the newsletter at any time with effect for the future. There is a corresponding link in every newsletter. You can also unsubscribe directly on this website at any time or inform us of your revocation using the contact option at the end of this data protection notice.

Recipient:
Recipients of the data may be order processors.

Storage period:
The data will only be processed in this context as long as the corresponding consent has been obtained. Afterwards they will be deleted.

Provision prescribed or necessary:
The provision of your personal data is voluntary, based solely on your consent. Unfortunately, we cannot send you our newsletter without existing consent.

e) Contact form

the nature and purpose of the processing:
The data entered by you will be stored for the purpose of individual communication with you. For this purpose, it is necessary to enter a valid e-mail address and your name. This serves to assign the inquiry and to answer it afterwards. The specification of further data is optional.

Legal basis:
The processing of the data entered in the contact form is based on a legitimate interest (Art 6 para. 1 lit. f DSGVO).
By providing the contact form, we would like to make it easy for you to contact us. The information you provide will be stored for the purpose of processing your inquiry and for possible follow-up questions.
If you contact us in order to request an offer, the data entered in the contact form will be processed for the purpose of implementing pre-contractual measures (Art 6 Paragraph 1 lit. b DSGVO).

Recipient:
Recipients of the data may be processors.

Storage period:
Data will be deleted at the latest 6 months after processing the request.
If a contractual relationship is established, we are subject to the statutory retention periods under the German Commercial Code (HGB) and delete your data after these periods have expired.

Provision prescribed or necessary:
The provision of your personal data is voluntary. However, we can only process your inquiry if you provide us with your name, your e-mail address and the reason for the inquiry.

f) Online shop

The personal data collected by us will be passed on to the transport company commissioned with the delivery within the framework of the contract processing, insofar as this is necessary for the delivery of the goods.

We pass on your payment data to the assigned credit institute within the framework of the processing of payments. Transmissions to state institutions or authorities are only made within the framework of mandatory national legal provisions. In the case of payment via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal, we will pass on your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boule-vard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal") within the framework of the processing of payments.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal. The result of the credit assessment with regard to the statistical probability of non-payment shall be used by PayPal for the purpose of deciding on the provision of the respective payment method.

The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. Among other things, address data is included in the calculation of the score values. Further information on data protection, including information on the credit agencies used, can be found in PayPal's data protection declaration: https://www.paypal.com/de/webapps/mpp/ua/privacy-full  is required for the provision of certain content and services on our website

In order to display our ratings, if any, collected with Trusted Shops, the Trusted Shops Trustbadge is integrated on this website.

This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in an optimal marketing of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. The trust badge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When the trustbadge is called up, the web server automatically saves a so-called server log file, which contains e.g. your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your visit to the site.

Other personal data is only transferred to Trusted Shops if you have consented to this, decide to use Trusted Shops products after completing an order or have already registered for use. In this case the contractual agreement met between you and Trusted Shops applies.

Payments via amazon pay
In the case of payment via amazon pay, we shall pass on your payment data within the framework of the payment processing primarily to Amazon Payments Europe s.c.a., and secondarily to Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all three of which are domiciled at 5, Rue Plaetis L 2338 Luxembourg (hereinafter "Amazon Payments").

Amazon Payments reserves the right to carry out a credit assessment. Amazon Payments uses the result of the credit assessment with regard to the statistical probability of payment default for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. Among other things, address data is included in the calculation of the score values.

Furthermore, Amazon Payments is entitled to pass on your data to unnamed third parties (banks, e-service providers, service partners, but also auditors, analysis services, credit agencies, marketing partners, cloud service providers, retargeting providers, affiliated companies).

For further information on data protection law, including information on the credit agencies used, please refer to the Amazon Payments data protection declaration: www.pay.amazon.com/en/help/201751600 . The legal basis for this is Art. 6 para. 1 sentence 1 lit. b DSGVO

g) Application for a Thermencard

the nature and purpose of the processing:
On our website you have the opportunity to apply for a Thermencard online and to voluntarily give your consent to processing activities that are effective in advertising. We process your data for the following purposes:
a. Creation, personalisation, provision and administration of the Thermencard
b. Participation in customer campaigns (loyalty gifts, bonuses, special offers) and regular customer campaigns
c. Sending information about innovations, offers and activities concerning the Thermencard (Thermencard newsletter)
d. Sending information by mail
e. Regular dispatch of the general e-mail newsletter of Therme Euskirchen

Legal basis:
The processing of your data for the individual purposes is carried out on the following legal basis:
a. Fulfilment of the contract in accordance with Art. 6 para. 1 lit. b) DSGVO
b. - d. Legitimate interest under Art. 6 para. 1 lit. f) DSGVO in accordance with the provisions of Article 7 UWG.
e. Your written consent under Art. 6 Para. 1 lit. a) DSGVO.

Legitimate interests pursued by the person responsible:
The mailing of print media and the Thermencard newsletter includes information relevant to Thermencard users and is based on the legitimate interest of the person responsible for advertising. Irrespective of this, we may and will also contact you if there are any questions or concerns regarding the processing of the Thermencard, insofar as this is necessary in the context of fulfilling the contract. Our legitimate interest in advertising is not opposed by any higher-value interest of the person concerned worthy of protection, as we observe the provisions of § 7 Para. 3 UWG for e-mail advertising for processing. Accordingly, advertising via electronic mail is also permissible without consent if we have received your e-mail address from a contractual relationship, the advertising is only for the same or similar products, you have not objected to the use of your data for advertising purposes and you are informed of your right to object when the data is collected and any advertising use is made. If you no longer wish to receive advertising from us, you can object to the future use of your data for advertising purposes at any time. To do so, please contact us at info@badewelt-euskirchen.de  or use the unsubscribe link at the end of each e-mail newsletter.

Recipient:
Your Thermencard will be recorded and processed exclusively by authorised employees of Thermen & Badewelt Euskirchen GmbH, who have been obligated in writing to maintain confidentiality. When processing your data for the consent based purpose of electronic newsletter dispatch (c.) we work together with a contract processor with whom a contract for contract processing has been concluded in accordance with Art. 28 DSGVO.

Storage period:
We store your data,
- if you have consented to the processing, at most until you revoke your consent,
- if we need the data for the execution of a contract, at most for as long as the contractual relationship with you exists or statutory retention periods are in effect,
The data stored with us will be deleted as soon as you revoke any consent you may have given or if the data is no longer required for its intended purpose and the deletion is not opposed by any legitimate interests or statutory retention obligations. If the data are not deleted because they are required for other and legally permissible purposes, their processing is restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to user data that must be retained for commercial or tax law reasons.

Transfer to third countries:
No data will be transferred to third countries outside the European Union.

Provision prescribed or necessary:
The provision of your data is required for the creation and, if necessary, the issue of a new Thermencard in the event of loss.

Revocation of consent:
You can revoke your consent in writing and informally send it to the following contact details: by post to Thermen & Badewelt Euskirchen GmbH, Thermenallee 1, 53879 Euskirchen, by e-mail to info@badewelt-euskirchen.de.

h) Use of Google Analytics

the nature and purpose of the processing:
This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereafter: "Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on these websites, your IP address will be shortened by Google within member states of the European Union or in other signatory states of the Agreement on the European Economic Area before. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google.
The purposes of data processing are to evaluate the use of the website and to compile reports on activities on the website. Based on the use of the website and the internet, further associated services are then to be provided.

Legal basis:
The processing of data is based on the consent of the user (Art. 6 para. 1 lit. a DSGVO).

Recipient:
Recipient of the data is Google as the processor. We have concluded the corresponding contract with Google for this purpose.

Storage period:
The data will be deleted as soon as they are no longer required for our recording purposes.

Third country transfer:
Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework . We have also concluded standard data protection clauses with Google for the use of Google Analytics

Provision required or necessary:
The provision of your personal data is voluntary, based solely on your consent. If you prevent access, this may result in functional restrictions on the website.

Revocation of consent:
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. Browser Add On to deactivate Google Analytics.
In addition or as an alternative to the Browser Add-On you can disable tracking by Google Analytics on our pages. This will install an opt-out cookie on your device. This will prevent Google Analytics tracking for this website and for this browser in the future as long as the cookie remains installed in your browser.

profiling:
The tracking tool Google Analytics can be used to evaluate the behaviour of visitors to the website and analyse their interests. For this purpose we create a pseudonymous user profile.

(i) Use of Google Maps

the nature and purpose of the processing:
On this website we use the services of Google Maps. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter "Google"). This enables us to display interactive maps directly on the website and enables you to use the map function conveniently.

You can find more detailed information about data processing by Google in the Google Privacy Notice. There you can also change your personal data protection settings in the data protection centre.
You can find detailed instructions on how to manage your own data in connection with Google products here.

Legal basis:
The legal basis for the integration of Google Maps and the associated data transfer to Google is your consent (Art. 6 para. 1 lit. a DSGVO).

Recipient:
By visiting the website, Google receives information that you have called up the corresponding subpage of our website. This occurs regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged in at Google, your data will be assigned directly to your account.

If you do not want the assignment in your profile at Google, you must log out of Google before activating the button. Google stores your data as user profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide need-based advertising and to inform other users of the social network about your activities on our website. You have a right of objection to the creation of these user profiles, whereby you must contact Google to exercise this right.

Storage period:
We do not collect any personal data through the integration of Google Maps.

Third country transfer:
Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.

Revocation of consent:
If you do not want Google to collect, process or use data about you via our website, you can deactivate JavaScript in your browser settings. In this case, however, you will not be able to use our website, or only to a limited extent.

Provision prescribed or necessary:
The provision of your personal data is voluntary, solely based on your consent. If you prevent access, this may result in functional restrictions on the website.

j) Use of the Google Tag Manager

the nature and purpose of the processing:
This website uses the Google Tag Manager of Google LLC. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for ensuring compliance with the applicable data protection laws. This application is used to manage JavaScript tags and HTML tags, which are used to implement tracking and analysis tools in particular. The data processing serves the purpose of designing and optimizing our website to meet your needs. The Google Tag Manager itself neither stores cookies nor processes personal data. It does, however, enable the triggering of further tags that can collect and process personal data. You can find more information on terms of use and data protection at https://www.google.com/intl/de/tagmanager/use-policy.html.

k) Embedded YouTube videos

the nature and purpose of the processing:
On some of our websites, we embed YouTube videos The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (hereinafter "YouTube"). When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This will tell YouTube which pages you visit. If you are logged in to your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by first logging out of your YouTube account.

If a YouTube video is started, the provider uses cookies that collect information about user behaviour.

For more information on the purpose and scope of data collection and processing by YouTube, please refer to the provider's privacy policy, where you will also find further information on your rights in this regard and setting options to protect your privacy (https://policies.google.com/privacy). Google processes your data in the USA and has submitted to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework 

Legal basis:
The legal basis for the integration of YouTube and the associated data transfer to Google is your consent (Art. 6 para. 1 lit. a DSGVO)

Recipient:
The call from YouTube automatically triggers a connection to Google.

Storage period and withdrawal of consent:
If you have deactivated the storage of cookies for the Google Ad Program, you will not have to reckon with any such cookies even when watching YouTube videos. YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block cookies from being stored in your browser.

Further information on data protection at "YouTube" can be found in the provider's privacy policy at: https://www.google.de/intl/de/policies/privacy/ 

Third country transfer:
Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.

Provision required or necessary:
The provision of your personal data is voluntary, based solely on your consent. If you prevent access, this may result in functional restrictions on the website.

(l) Google AdWords

the nature and purpose of the processing:
Our website uses Google Conversion Tracking. The operating company of Google AdWords services is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you have reached our website via an advertisement placed by Google, Google Adwords will place a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad served by Google.

If the user visits certain pages on our site and the cookie hasn't expired, we and Google can tell that the user clicked the ad and was redirected to that page. Each Google AdWords customer receives a different cookie. As a result, cookies cannot be tracked across the websites of AdWords customers. The information collected through the conversion cookie is used to compile conversion statistics for advertisers who have opted in to conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

Legal basis:
The legal basis for the integration of Google AdWords and the associated data transfer to Google is your consent (Art. 6 para. 1 lit. a DSGVO).

Recipient:
Whenever you visit our website, personal data, including your IP address, is transferred to Google in the USA. This personal data is stored by Google. Google may pass on this personal data collected via the technical process to third parties.

Our company does not contain any information from Google by which the person concerned could be identified.

Storage period:
These cookies lose their validity after 30 days and are not used for personal identification.

Third country transfer:
Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.

Revocation of consent:
If you do not wish to participate in tracking, you can refuse the setting of a cookie that is required for this purpose - for example, by changing your browser settings to generally disable the automatic setting of cookies or to set your browser to block cookies from the domain "googleleadservices.com".

Please note that you may not delete the opt-out cookies unless you wish to record measurement data. If you have deleted all your cookies in your browser, you have to set the respective opt-out cookie again.

Provision required or necessary:
The provision of your personal data is voluntary, solely based on your consent. If you prevent access, this may result in functional restrictions on the website.

m) Use of Google Remarketing

the nature and purpose of the processing:
This website uses the remarketing function of Google Inc. the operator of the services of Google Remarketing is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter "Google").

The function is used to present interest-based advertisements to website visitors within the Google advertising network. A so-called "cookie" is stored in the visitor's browser, which makes it possible to recognise the visitor when he or she calls up websites that belong to the Google advertising network. On these pages the visitor may be presented with advertisements relating to content that the visitor has previously viewed on websites that use Google's remarketing function.

Legal basis:
The legal basis for the integration of Google Remarketing and the associated data transfer to Google is your consent (Art. 6 para. 1 lit. a DSGVO).

Recipient:
Whenever you visit our website, personal data, including your IP address, is transferred to Google in the USA. This personal data is stored by Google. Google may pass on this personal data collected via the technical process to third parties.

Our company does not contain any information from Google by which the person concerned could be identified.

Revocation of consent:
According to its own information, Google does not collect any personal data during this process. If you still do not wish to use Google's remarketing function, you can deactivate it by making the appropriate settings at https://support.google.com/adwordspolicy/answer/143465. Alternatively, you can deactivate the use of cookies for interest-based advertising via the advertising network initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

Provision required or necessary:
The provision of your personal information is voluntary, based solely on your consent. If you disable access, this may result in functional restrictions on the website.

n) Use of the Facebook pixel

the nature and purpose of the processing:
If you have given us your express consent by clicking a button provided for this purpose, we use the "Facebook pixel" of, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") within our Internet presence. This allows us to track the behavior of users after they have seen or clicked on a Facebook advertisement. This process is used to evaluate the effectiveness of Facebook Ads for statistical and market research purposes and may help to optimize future advertising efforts. The data collected is anonymous to us, and therefore does not allow us to draw conclusions about the identity of users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Usage Policy (https://www.facebook.com/about/privacy/).

You can enable Facebook and its partners to place advertisements on and outside of Facebook. A cookie may also be stored on your computer for these purposes. Consent to use the Facebook pixel may only be given by users who are older than 16 years of age. If you are younger, please ask your parent or guardian for permission. In order to generally object to the use of cookies on your computer, you can set your internet browser so that no more cookies can be stored on your computer in the future or that already stored cookies are deleted. However, switching off all cookies may mean that some functions on our Internet pages can no longer be executed. You can also disable the use of cookies by third parties such as Facebook on the following Digital Advertising Alliance website: http://www.aboutads.info/choices/ 

o) Chat function of Userlike

the nature and purpose of the processing:
This website uses Userlike's live chat software. Userlike uses cookies to store the content of the chat while waiting on the site and to connect you to the same operator if possible. The information collected is not used to personally identify the website visitor; it is only merged with personal information about the owner of the pseudonym when personal information is voluntarily provided for the live chat when using the tool. Userlike's privacy policy can be found here: https://www.userlike.com/de/privacy_policy 

9) Use of Social Plugins

On the basis of our legitimate interests (Art. 6 para. 1 lit. f. DSGVO) in a design of our web pages that meets the needs of our customers, we use the following plug-ins from the respective third-party providers.

a) Use of Facebook Social Plugins

Our website uses social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins/.%20/?locale=de_DE

If you call up a website of our Internet presence that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which integrates it into the website.

By integrating the plugin, Facebook receives the information that you have called up the corresponding page of our website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example by clicking the "Like" button or making a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there.
For the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your rights and setting options to protect your privacy, please refer to the Facebook data protection information: https://www.facebook.com/policy.php 

If you do not want Facebook to collect data about you via our website, you must log out of Facebook before you visit our website.

b) Use of Instagram Social Plugins

Our website uses plugins from the Instagram network, which is operated by Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

When you click on the Instagram button, the plugin establishes a direct connection between your browser and the Instagram server. This tells Instagram that you have used your IP address to visit our site.

We are not aware of the purpose and scope of data collection or the further processing and use of this data by Instagram. In this respect and with regard to your rights and setting options for the protection of your privacy, we ask you to observe the relevant data protection information of Instagram: https://help.instagram.com/155833707900388 

c) Use of Youtube Social Plugins

This website uses the Youtube embedding function to display and play videos from the provider "Youtube". This uses the extended privacy mode, which, according to the provider, only starts storing user information when the video(s) is/are played. If the playback of embedded YouTube videos is started, the provider "YouTube" uses cookies to collect information about user behavior. According to information from "Youtube", these serve, among other things, to collect video statistics, improve user-friendliness and prevent abusive behaviour. Regardless of whether or not the embedded videos are played, each time you visit this website, a connection to the Google "DoubleClick" network is established, which may trigger further data processing operations without our influence. For more information about YouTube's privacy practices, please see the provider's privacy policy at: https://www.google.de/intl/de/policies/privacy/ 

d. Use of Walls.io Social Plugins

Our website uses social media plug-ins or widgets from Walls.io. When these plug-ins are called up, IP address and cookie information is transmitted to Walls.io. Walls.io is operated by "Die Socialisten" Social Software Development GmbH in Vienna, Austria.

10) SSL Encryption

To protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS.

11) Changes to our data protection regulations
We reserve the right to adapt this data protection declaration so that it always meets the current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration then applies to your renewed visit.

Version from 02.01.2020