FAQ – Frequently asked questions

There are numerous free car parks available to our guests at the Therme Euskirchen. Only our guests are permitted to use these car parks. Illegally parked vehicles will be towed away for a fee if necessary. There are a total of two e-charging stations in the car parks. The StVo applies to all car parks at Therme Euskirchen.
There are free parking spaces for motorhomes - but only if you are visiting the thermal spa at the same time and without a power connection or disposal facility.

Two e-regio charging stations for electric cars are available in the Therme Euskirchen car park. Detailed instructions and further information can be found on the charging stations.

We recommend our partner hotels near Therme Euskirchen, which offer attractive packages including admission to our holiday paradise. You can find an overview of all hotel offers here.we recommend our partner hotels near Therme Euskirchen, which offer attractive packages including admission to our holiday paradise. You can find an overview of all hotel offers here.

In our BLUPHORIA store in the Thermen & Badewelt Euskirchen, you will find an attractive range of swimwear, bathing shoes and towels as well as baby products, sunscreen and toiletries in addition to the products of our BLUPHORIA brand.
The opening hours of our store are

Monday - Sunday: 10:00 - 14:30 | 15:00 - 19:00

During these opening hours you can also reach our store by telephone on: 02251 1485470

If you need something outside our store's opening hours, we have a small range of swimming trunks, swimsuits, bikinis, sun cream and toiletries available for you at reception in case of an emergency.

You are welcome to use our linen hire service on site:

• Bathrobe: 7 euros
• Sauna kilt (ladies & gentlemen): 5 Euro
• Cosy blanket: 8 Euro
• Sauna towel: 4 Euro

If you hire towels or bathrobes from us, you will be charged a deposit which will be refunded at the end. The deposit for towels is 20 €, for sauna sauna kilts 30 € and for bathrobes 40 €.

It is not permitted to wear swimwear in the saunas and pools of the Vitaltherme und Sauna. Wearing a bathrobe, towel or sauna kilt outside the saunas or pools is highly desirable. Wearing a bathrobe or similar is compulsory in the catering area. is compulsory. Sauna kilts may of course also be worn during the sauna session.

To ensure that you are guaranteed admission on the day of your visit, we recommend booking a ticket online*.

Book your admission now for the best price! To the booking system

Please note that tickets can only be purchased on site by EC card at the self-booking desk if there is free capacity.

We recommend that you create a free customer account at MyParadise so that you can book your visit to Therme Euskirchen quickly and easily at short notice.

If you are unable to visit us on your chosen date, you have the option of rebooking. To do this, please make a new booking and enter the ticket code (to be found next to the QR code) of the tickets you have already received in the field provided in the shopping basket before completing the order process. The ticket value will be fully offset against your order and a rebooking will be carried out automatically.

*Day-dated admission tickets are excluded from cancellation, but you have the option of rebooking your tickets for another day of your visit. Please note that this is only possible until 10 pm on the evening before your arrival, otherwise the tickets will expire.

You can easily change your ticket booking to a new date. You can find instructions for rebooking tickets here.

Please note that the rebooking must be made by 10 pm on the day before your planned visit.

If you have any further questions, please send us an email to info@badewelt-euskirchen.de. Our team will work hard to answer you as quickly as possible. However, we ask for a little patience in advance.

Access to the Palmenparadies and the Vitaltherme & Sauna is permitted from the age of 16 on Sundays to Fridays. On Saturdays, children and young people under the age of 16 may also enter the Palmenparadies, if accompanied by an adult. In addition, babies and toddlers up to the age of 3 are exempt from this regulation and can visit Palmenparadies and the sports pool free of charge every day.
Proof of age for infants/young children may be requested.

From 16 years, infants up to and including 3 years free.
Saturday is family day (no age limit, from 9 a.m. - midnight).

During the school holidays* (NRW), families (admission from 0 years) can visit our palm paradise every day. Please note that you must book your admission online in advance.

*except for the Christmas and Whitsun holidays!

After entering at reception, you can move around the Therme Euskirchen "cashless" (restaurants, entering other areas, etc.). All expenses are booked to your transponder and paid at reception when you leave.

When leaving the pool, we ask you to pay contactless if possible. Cash payment is of course still possible.
The following options are available on site:

• EC card
• Credit card
• Your personal Thermen- or Premiumcard

The transponder is your companion. It opens and closes your locker in the changing area, is your means of payment and records all services.

At the Therme Euskirchen sports pool, we enable clubs, schools and groups (such as the DLRG or the German Red Cross) to actively practise school and club sports. As a company, we are therefore happy to fulfil our municipal obligations for the district of Euskirchen.

As the sports pool is at full capacity during these times, special opening hours apply outside the holidays for all guests who only use the sports pool:

• Mondays and Wednesdays: 14:00 to 17:00
• Tuesdays and Thursdays: 14:00 to 21:00
• Fridays: 14:00 to 18:00
• Saturday, Sunday and public holidays: 9:00 to 21:00

The following opening hours apply during the holidays:

• Mondays to Thursdays: 10:00 to 21:00
• Fridays to Sundays: 09:00 to 21:00

The payment machines allow you to pay your expenses on the transponder wristband on site. Scan the wristband or wristbands at the machine, pay the amount in cash or with the desired alternative payment method and check out conveniently via our self-checkout. The machines offer the option of paying in cash, by credit card (American Express is excluded), by voucher or with a Thermencard.

The payment machines are located in our entrance area behind the cash desk. Look out for the signs "Kasse | Self-Check-out". After paying at the machine, you have the option of inserting the wristband or wristbands at the self-check-out/self-check-in to check out conveniently.

Anyone who enjoys their birthday with us under palm trees will receive a glass of Prosecco from us for themselves and their companion! On your special day, we will give you a Prosecco voucher to redeem at the pool bars in the Palmenparadies or the Vitaltherme & Sauna.

Our younger guests will receive an ice cream surprise and a bathing duck.

The offer is only valid for a visit on your birthday and on presentation of a photo ID.

Therme Euskirchen has wide passageways, spacious changing rooms and wheelchair-accessible showers. The Palmenparadies and the Vitaltherme & Sauna are easily accessible for people with walking disabilities and wheelchair users.

Please note, however, that a pool lift is only available in the sports pool.

We offer guests with a "B" in their disabled pass free admission for one accompanying person*.

As usual, an online reservation is required in advance.

Please proceed as follows:

• Guests with a severely disabled pass marked "B" book an admission ticket for themselves in advance via our online store
• On the day of the visit, guests show their severely disabled pass marked "B" at our ticket office or at our self-check-in and the accompanying person receives free admission.

It is not necessary to register the accompanying person in advance. All you need to do is book a ticket for the disabled guest. Please ensure that the ID is carried on the day of the visit.

* Please note that if admission is already free for small children with disabilities, the accompanying person is subject to a charge.

If you have lost something, please directly send us an E-mail to fundsachen@badewelt-euskirchen.de.

For processing your request we need the following information:

exact date of loss
exact description of the objects lost (colour, size, other striking features)
Your contact data

Vouchers are available in our online shop or on site at reception. Please understand that voucher orders cannot be accepted by telephone.

Value vouchers (can be redeemed individually for all services) - regardless of the date of purchase:

- Please go to Admission tickets in the online shop
- Here you book your desired ticket for your desired day of visit
- When you have reached the end of your order, enter the date of issue and your voucher code in the bottom left-hand corner of the shopping basket
- The value of your voucher will now be deducted directly from your total shopping basket value

Admission vouchers:

- All admission vouchers purchased after 6 November 2020 will be redeemed as follows
- Please open the following link
- First enter the date of issue (purchase date) of the voucher and your voucher code
- Now you can easily convert your voucher into a ticket for your visit to the thermal spa by selecting your visit date
- Please note that currently only the lounger types printed on the voucher can be selected

All vouchers are valid for 3 years from the date of issue (until the end of the 3rd year).

All vouchers are valid for 3 years from the date of issue (until the end of the 3rd year). For example: Your voucher was issued on 15.11.2024. The voucher can be redeemed regularly until 31.12.2027.

In order to guarantee all guests a quiet and relaxing stay under palm trees, we ask you to take the following into account:

1. the use of mobile phones and cameras for personal photography and filming for private purposes is permitted in the palm paradise and in the sports pool, provided that other guests are not disturbed or disturbed. Photographing other people and groups without their consent and the use of mobile phones and cameras below the water surface is not permitted in any area.

2. The use of mobile phones and cameras, as well as photography and filming, is strictly prohibited throughout the Vitaltherme & Sauna. The use of mobile phones in the Vitaltherme & Sauna is only permitted in the Amber Orchid restaurant and in the designated areas. As the Amber Orchid is a closed restaurant, mobile phones may be used there for apps or to check messages and emails, for example. Photography is also permitted inside the Amber Orchid, especially of the food. Mobile phone use is still not permitted in this area. Entering the restaurant solely for the purpose of using a mobile phone is not permitted. We ask for your understanding that mobile phones should not be used until you reach the designated areas and should be carried in a bag if possible. Mobile phones may still not be used in the GAVI restaurant.

3. in the event of suspected non-compliance with the aforementioned points, our employees are authorised to view images and ask individual persons to delete them in the presence of the respective employee.

4. professional photography and filming for commercial purposes is only permitted with the prior written consent of the management.

You are welcome to take a souvenir photo with your mobile phone or camera in the Palmenparadies. Please make sure that only you and no third parties can be seen in the photo.

You have the option of booking a fixed berth for your visit. This berth is then reserved for you for the entire duration of your visit. You can select your private berth individually during the booking process. Alternatively, it will be allocated automatically.

When booking your admission ticket via the online shop, you select your desired seat or lounger type in the Palmenparadies or Vitaltherme & Sauna. The following options are available to you, for example:

• Single lounger
• Double lounger (max. 2 persons)
• Relaxation shell (max. 2 persons)
• Relaxation islands (max. 2 persons)
• Suites (max. 2 persons)
• Aqua lounge (max. 2 persons)

A berth is not a prerequisite for a visit to the Therme Euskirchen. Of course, admission can also be booked without a fixed berth. Free loungers are available on site for your rest periods in a designated area. Please note, however, that the right to this lounger expires as soon as you leave the lounger. Our staff regularly vacate unused sunbeds in these areas.

Massages are only possible in conjunction with admission to the spa. Simply book your desired massage via the booking link in your order confirmation. If there is still availability, you can also book a massage spontaneously on site.

If you have any questions, please contact our guest service team on +49 2251/1485-0 or by email at massage@badewelt-euskirchen.de. Please note that bookings can only be made via the online store or on site; you will only receive information and advice by phone or email.

Our safe deposit boxes are located at the entrance to the changing areas. You will need a €1 coin for this (deposit). We recommend placing all valuables in the safe deposit boxes.

The average air temperature in the Palmenparadies and the Vitaltherme & Sauna is approx. 34 °C.

The water temperature:

• Large lagoon in the palm paradise: approx. 33 °C
• Sources of health: approx. 33 °C
• Blue lagoon in the Vitaltherme & sauna: approx. 33 °C
• Calla blossom shower: approx. 20 °C
• Plunge pool: approx. 19 °C
• Crystal water pool: approx. 24 °C
• Relax pool: approx. 33 °C
• Swimmer's pool: approx. 28 °C
• Teaching pool: approx. 28 °C
• Children's pool: approx. 33 °C
• The temperatures in the saunas:
• Apollon sauna: approx. 90° C
• Holzstadl: approx. 90° C
• Alhambra: approx. 80° C
• Celtic throne: approx. 80° C
• Koi sauna: approx. 80° C
• Meditation sauna: approx. 60° C
• Taj Mahal: approx. 70° C
• Tropical sauna: approx. 70° C
• Viennese coffee house: approx. 70° C
• Cinema sauna: approx. 60° C
• Auennebel steam bath (textile-free) in the Vitaltherme & sauna: approx. 45° C
• Textile steam bath Eifel fog in the palm paradise: approx. 45° C

At Therme Euskirchen you will find a smokers' lounge in the Palmenparadies, adjacent to the Ilha de Gosto restaurant. The Vitaltherme & Sauna also has a smokers' lounge for you. This is signposted accordingly. Smoking is only permitted in the designated smoking lounges.

Two e-regio charging stations for electric cars are available in the Therme Euskirchen car park. Detailed instructions and further information can be found on the charging stations.

We close our saunas to prepare them for the ceremonies. Furthermore, this is the only way we can guarantee the protection of our guests, as the duration of the well-tolerated sweating session is not exceeded. Unfortunately, we cannot guarantee a place in the sauna due to premature access, as this can weaken the circulation and physical condition.

It is not permitted to take food and drinks (except mineral water in PET bottles) with you. Our restaurants & bars offer a wide range of food and drink.

Changing babies and toddlers is only permitted in the changing rooms with changing tables. Use our specially equipped shower changing rooms.

Preparation: Shower first and then dry off well, as dry skin sweats more quickly.

• Vitaltherme & sauna are to be used without swimwear. You are welcome to wear a sauna kilt in the saunas or wrap a towel around your body. Outside the saunas, please wear a bathrobe or wrap a towel around your body.
• In the saunas, please place a towel under your whole body. We recommend that sauna beginners start with a 60° C sauna.
• After the sauna session, we recommend cooling off in the fresh air in the Vitality Garden. Then take a refreshing shower with cool water, starting at the feet and working upwards.
• A warm foot bath helps to equalise the body temperature and prevent perspiration.
• Please listen to your body and your well-being and allow yourself sufficient rest. We recommend up to three sauna sessions with rest periods of approx. 60 minutes between each session.
• As the body loses a lot of fluid in the sauna, it is important to drink plenty of fluids after and between sauna sessions.
• Relaxation also means rest in the saunas, especially during the infusions. We would ask you not to disturb this peace and quiet.

• Participation is free of charge
• 500 palms as a welcome bonus for registration
• Collect palms with every visit to the spa + at every location
• Collect palms for transactions in the shop (BLUPHORIA items, voucher purchases, etc.)
• Redeem palms for admission tickets at any location or BLUPHORIA items in the shop, as well as vouchers
• Birthday present
• Own customer account that simplifies booking. Always have paradise with you on your smartphone!
• Access to immersive wellness content (AI-generated playlists, meditation exercises, recipes and much more)

Our loyalty programme 'MyBLUPHORIA' is a new loyalty programme for all our spa lovers and replaces the previous Thermencard/Premiumcard. 'MyBLUPHORIA' can be used via our own new app. Palm trees can be collected for various activities, such as purchasing an admission ticket. The collected palms can then be redeemed for attractive rewards via the app.

'MyBLUPHORIA' can be used via our new 'BLUPHORIA' app (available in the App Store and Google Play Store). Your advantage – our new app, including 'MyBLUPHORIA', will combine all our spa locations in the future, so you can conveniently access all information, offers and promotions for the Badeparadies Schwarzwald, Thermen & Badewelt Sinsheim, Therme Euskirchen and our Bluphoria adventure world via a single access point.

Anyone over the age of 16 is eligible to participate. Minors require the written consent of their legal guardian. The loyalty programmes are exclusively for consumers, not for corporate customers or employees of the Josef Wund spa group. Depending on the user account, there are therefore different views in the app. Employees and corporate customers will not see any functions relating to the MyBluphoria loyalty programme in their personal accounts.

We would like to point out that the current programme is not yet designed for children. However, we are already planning and developing a separate programme that is specifically tailored to the needs of the younger age group.

To register for the new loyalty programme, all you need is your smartphone, an email address and the BLUPHORIA app. After completing the simple registration process for the app, you will automatically be registered for our new loyalty programme. If you already have a MyParadise account, you can use your usual login details and simply agree to the terms and conditions during the registration process. The loyalty programme is free and you can start collecting palms straight away.

For technical reasons, it is not possible to pay with Palms on site. Instead, you can simply purchase a voucher via the app before your stay. You can then use this voucher to pay on site.

The option to collect Palms for on-site consumption and other services paid for on site is currently still in the design phase. We will keep you up to date on the current status with future updates.

For each redemption of palms, 100 palms are equivalent to € 1. Let's say you want to pay for a ticket worth € 30 with palms – you will need 3,000 palms for this. When you collect palms, you receive 10 palms from us for every € 1.

Palms can be redeemed easily during the ordering process. The payment method 'Palm redemption' is available for this purpose. The palm redemption option is only displayed if your MyBLUPHORIA account has enough palms credited to it to cover the entire shopping basket value. For example, if you want to buy two tickets for a total of € 90 with palms, you need at least 9,000 palms in your account to be able to select this option. To prevent overbooking of the account, it is technically impossible to make several purchases with palms in quick succession. An order with palms can be placed every 10 minutes.

You can collect palms via the app for the following transactions:

• Purchasing your admission ticket
• Booking massages
• Purchasing vouchers
• Purchasing Bluphoria items
• Booking sun loungers

When you book a massage with an existing admission ticket, you collect palms. For every £1 spent, you receive 10 palms from us as a gift. Please note that the admission ticket and the massage must be booked via the same customer account in the app. Of course, we will credit the palms for your booked massage to your palm account if the massage is cancelled on our part.

You can only redeem palms in the app for the following services:

• Admission tickets to the Palm Oasis, the Palais Vital & the Galaxy
• Lounger bookings
• Massage bookings
• Vouchers, gift vouchers and massage vouchers
• Bluphoria articles

If you do not currently have enough palms to receive your desired reward, please note that unfortunately it is not possible to make up the remaining amount with partial amounts or half palms.

You can only collect palms, but not purchase them. It is not possible to convert your palms into euros or any other currency or cash them out.

You also cannot gift palms, as they are not transferable to third parties and must be collected.

Palm credits are automatically awarded for all transactions made in the app. Exceptions are bookings for the sports pool and shipping costs. In the case of ticket purchases, palm credits are only awarded for your own ticket. When ordering multiple tickets, the ticket with the highest value will be credited to the MyBLUPHORIA ID used to make the purchase. The second ticket will be credited to another MyBLUPHORIA ID, provided that this was specified during the ordering process, and so on. If no other MyBLUPHORIA ID was specified, all additional tickets will not be credited to any account. If there are additional services linked to the day of the visit, such as loungers or massages, these will always be credited to the MyBLUPHORIA ID used to make the purchase. This also applies if several loungers or massages have been booked.

We distinguish between two different types of transactions:

Services linked to a visit to the thermal baths

Palm credits are issued for all services linked to a visit day (admission tickets, loungers and massages) on the day of the visit after the ticket has been successfully scanned on site. In the period between booking and visit, the points are in pending status. In the event of a no-show, the points will not be credited.

Purchases of vouchers and Bluphoria products

Palms for purchases of vouchers and BLUPHORIA products will be credited after 15 days. Within the 14-day cancellation period, the palms will have a pending status. If a return is made during this period, no palms will be credited for the purchase.

Day-specific admission tickets can be rebooked in the BLUPHORIA app until 10 p.m. on the day before your visit. Please note that you can only receive your palm credit when rebooking in the app. If you rebook via the website, the palms collected for this order will expire.

As the Palms are only credited after the visit and are pending before that, they will be recalculated in the event of upgrades or downgrades. The following cases may occur:

Upgrade

Ticket purchase with Palms -> Upgrade -> Regular payment for the upgrade
In this case, the corresponding number of points will be deducted immediately upon purchase for the first ticket purchase with Palms. The customer will receive points for the remaining amount of the upgrade.

An example:

1. Ticket purchase for €45 with Palms -> 4,500 Palms are deducted directly from the account
2. Upgrade paid for by credit card for €5 -> 50 points are credited after the visit

Ticket purchase with Palms -> Upgrade -> Payment of the upgrade with Palms

For the first ticket purchase, the Palms are deducted from the account immediately upon purchase. In the event of a rebooking, the additional remaining amount is then deducted.

An example:

1. Ticket purchase for €45 with Palms -> 4,500 Palms are deducted directly from the account
2. Upgrade paid for with Palms for €5 -> an additional 500 Palms are deducted

Regular payment for the ticket -> upgrade -> regular payment for the upgrade

The Palms for the higher-value ticket are credited after the visit.

An example:

1. Ticket purchase for €45 with credit card -> 450 points pending until the day of the visit
2. Upgrade for €5 with credit card -> 500 points will be credited after the visit.

Regular payment for the ticket -> upgrade -> payment for the upgrade with Palms.

Palms will be credited after the visit for the value of the ticket at the time of the initial purchase. Palms will be deducted directly from the account for the remaining amount of the upgrade.

An example:

1. Ticket purchase for €45 with credit card -> 450 Palms pending until the day of the visit
2. Upgrade for €5 paid with Palms -> 500 Palms are deducted directly

Downgrade

Ticket purchase with Palms -> Downgrade -> Customer receives residual value voucher

When purchasing a ticket with palms, these are deducted directly from the account. In the event of a downgrade, the palms will not be refunded, but residual value vouchers will of course continue to be issued.

An example:

1. Ticket purchase with palms for €45 -> 4,500 palms are deducted directly from the account
2. Downgrade to a ticket for €35 -> €10 residual value voucher is issued, but 4,500 palms remain redeemed

Ticket purchase with regular payment -> Downgrade -> Residual value voucher

In this case, the palms for the lower ticket are recalculated. Palms are also credited for the residual value voucher.

An example:

1. Ticket purchase with credit card for €45 -> 450 palms are pending
2. Downgrade to a ticket for €35 -> 350 palms pending for the new ticket + 100 palms for the residual value voucher

Collected palms can be added via the app within 6 months. To do this, go to your account in the app and click on the 'MyBLUPHORIA' tab, which also shows your current palm account balance. You will then see an overview of your collected palms, your digital MyBLUPHORIA member ID card and your current membership status. Scroll down to the 'Add palms' field and click on it. You can now enter your booking number and ticket code, and your palms will be recorded after verification.

Adding palms is possible for:

• Bookings made for you by another person in their app (without providing your MyBLUPHORIA member ID)

Adding palms is not possible for:

• Bookings you made via the website
• Bookings you made before registering for this app and the MyBLUPHORIA loyalty programme

If someone else books a ticket for you, they can enter your MyBLUPHORIA member ID directly when making the booking. This way, the palms for your ticket will also be credited to you.

Of course, you are welcome to change your details, such as your surname after getting married. You can easily do this yourself via the app. Please note, however, that for security reasons, your date of birth and first name can only be changed once and only after verification by customer service.

Palms that are not redeemed within 36 months will expire. The date of expiry is always the date on which the palms were credited. We therefore recommend that you redeem your collected palms as soon as possible in order to benefit from the advantages of MyBLUPHORIA.

When booking admission tickets and massages, palms are only credited after the day of your visit. If you purchase Bluphoria items or vouchers, we grant you a return period of 14 days. The palms will be credited to your account after this period has expired. You can always track the status of your palms transparently via your palm history.

You are free to cancel your free MyBluphoria membership at any time without any annoying cancellation periods, even conveniently by emailing mybluphoria@wund.de.

You can continue to redeem your already credited palms without any problems even after cancellation. Please note, however, that upgrading to MyBLUPHORIA Premium is no longer possible after cancellation.

Please note that self-check-out is not currently possible with rental laundry or an unvalidated parking ticket. In these cases, we ask you to check out at the cash desk, as the deposit refund and ticket validation can only be carried out at the cash desk for technical reasons. Our team there will be happy to assist you and ensure that your check-out runs smoothly.

If you have forgotten the password for your customer account at your favourite spa, you can easily reset it. Follow one of the two methods below:

1. Reset your password in the BLUPHORIA app

1. Open the BLUPHORIA app on your smartphone.
2. Select the 'Forgot your password?' option.
3. Enter the email address you registered for your account.
4. You will receive an email with a link to reset your password.
5. Click on the link in the email. This will take you to a page where you can set a new password.
6. Save the new password and return to the app to log in with your new credentials.

2. Reset your password via your favourite spa's website

1. Go to your favourite spa's website.
2. Navigate to the 'MyParadise' page in the left-hand menu.
3. Click on 'Forgotten your password?'.
4. Enter the email address you registered for your account.
5. You will also receive an email with a link to reset your password.
6. Follow the link and set a new password.
7. Save the password and use it to log in to the BLUPHORIA app.

Did you place orders as a guest in our old system but did not create a customer account? This meant that your email address was recognised by our old system, resulting in a message stating that the email address was already registered, even though you had not yet created a complete account. We are already working on improving this process. Please contact us using the contact form in your BLUPHORIA app. Simply open your account details in the app and click on the 'Report a problem' button at the bottom. You will be automatically redirected to the contact form. Alternatively, you can simply send an email with your problem to App@bluphoria.de.

After you report your problem, the process continues as follows:

1. You will receive an email from us with a one-time password.
2. Visit the website of your favourite spa and try to log in to your customer account.
3. Log in with your email address and the one-time password.
4. A verification page will then appear. Click on the 'Resend' button to request a new verification email.
5. Follow the instructions in the email to complete the verification process.
6. Once verified, you can request and set a new password via 'Forgotten password'.
Once these steps are complete, your customer account will be fully available to you.

Tips:
- Make sure you choose a secure password (at least 8 characters, combination of upper and lower case letters, numbers and special characters).
- Check your spam folder if you have not received the email.
- Check your details for typos, upper and lower case letters or special characters.
- Can't open your BLUPHORIA app?
- Close the app and reopen it.
- Restart your device.
- Check for updates.
- Delete and reinstall the app.
- Delete app data and cache.